Privacy Policy

Last Updated: December 9, 2025

Welcome to the website operated by Suzhou Como Precision Materials Co., Ltd. (“Suzhou Como Precision,” “the Company,” “we,” “us,” or “our”).
We value your privacy and are committed to protecting your personal information through lawful, transparent, and responsible practices.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, interact with us through online or offline channels, or engage with our industrial manufacturing and materials services.

1. Scope of This Policy

This Privacy Policy applies to information collected in connection with:

• Visiting and browsing our website (the “Site”)
• Submitting inquiries or requests via forms, email, phone, or messaging channels
• Downloading documents, requesting quotations, or accessing technical information
• Business discussions, technical communication, supplier/customer onboarding, or early-stage cooperation activities
• Any other interactions where your personal information may be involved

Multi-site network note: Our business may operate multiple industry-focused websites (e.g., materials or process-specific pages) under our service network. This Policy applies to the Site and any related pages controlled by the Company unless a specific page provides a different policy.

If you access our content through third-party platforms (e.g., social media, video platforms), their privacy policies also apply.

2. Information We May Collect

(1) Information You Voluntarily Provide

This includes, but is not limited to:

• Name, company name, job title
• Email address, phone number, country/region
• Shipping destination (city/country) when you request samples or deliveries
• Project background, application context, material requirements, technical questions
• Files or data you submit (e.g., drawings, STEP/STL, specifications), and any other details you provide through inquiry forms or communication channels

(2) Website Usage & Log Data

To improve website functionality and user experience, we may collect:

• Page views, visit time, click behavior
• Browser type, operating system, device information
• IP-based approximate geolocation (city/region level)
• Traffic analytics and aggregated performance metrics

This information is generally analyzed in aggregated or anonymized form.

(3) Cookies and Similar Technologies

We may use cookies to:

• Maintain website functionality
• Analyze traffic and optimize performance
• Store certain user preferences

You may manage or disable cookies through your browser settings; however, some features may not function properly without them.

3. How We Use Your Information

We process collected information to:

• Respond to your inquiries, quotation requests, or cooperation intentions
• Recommend suitable manufacturing routes, materials, or engineering solutions aligned with your requirements
• Provide material selection guidance, technical support, and additive manufacturing (AM) related information
• Coordinate sampling, production communication, inspection/verification needs, and delivery arrangements
• Improve website content, performance, and user experience
• Send updates or technical materials if you voluntarily subscribe or explicitly request them
• Fulfill legal obligations or regulatory requirements
• Any other purposes with your consent or permitted by applicable law

We will not use your personal information for purposes unrelated to our business activities or inconsistent with your reasonable expectations.

4. Information Sharing and Third-Party Disclosure

We may share your information with third parties only under legitimate and necessary circumstances:

(1) Service Providers Supporting Our Operations

Such as:

• Logistics providers for shipping samples, parts, or documents
• Third-party testing or laboratory partners (where applicable and reasonably necessary; and where required, with your consent)
• IT service providers offering hosting, analytics, cybersecurity, and website operations support

(2) Legal or Compliance Requirements

We may disclose information as required by:

• Applicable laws and regulations
• Court orders, governmental authorities, or regulatory bodies

We do not sell personal information to any third party.

5. Data Storage and Security

We take reasonable and industry-standard technical and organizational measures to reduce the risk of unauthorized access, disclosure, alteration, or destruction of information.

• Data may be stored in China or other locations depending on our service providers and technical infrastructure.
• We retain information only for the period necessary to fulfill the purposes described in this Policy, unless longer retention is required by law or reasonably needed for legitimate business records (e.g., quotation history, compliance documentation).

No method of transmission or storage is 100% secure; however, we apply practical safeguards consistent with our risk profile.

6. Your Rights

Subject to applicable laws and reasonable operational constraints, you may request:

• Access to the personal information we hold about you
• Corrections to inaccurate or outdated information
• Deletion or restriction of specific information processing
• Withdrawal of consent for optional data uses (e.g., email subscriptions)

To exercise these rights, please contact us using the details below. We will process your request within a reasonable timeframe.

7. Information of Minors

Our website and services are intended for professional and business users.
We do not knowingly collect personal information from individuals under the age of 18.
If we become aware of unauthorized data collected from minors, we will delete it promptly.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

When updates occur, we will revise the “Last Updated” date and may provide additional notice where appropriate.

Continued use of our website after any updates constitutes acceptance of the revised Policy.

9. Contact Us

If you have questions, suggestions, or requests regarding this Privacy Policy or your personal information, please contact us:

Suzhou Como Precision Materials Co., Ltd.
Email: info@szcomo.com